Cancellation policy
This is the general policy that applies across every coach on Find a Coach. An individual coach's own profile shows the same terms in context, alongside their contact details.
Before a coach confirms
A request you've sent but the coach hasn't confirmed yet can be withdrawn any time, no questions asked — nothing's been held for you yet, so there's nothing to give back.
After a coach confirms
Once a coach has confirmed a session, you can still cancel it yourself — either from the link in your confirmation email, or from My bookings — right up until 24 hours before it starts.
Inside 24 hours of the session
The coach may already be relying on the court being booked and the time being held for you, so cancelling this close in isn't self-service — contact the coach directly (their email is on their profile and in your confirmation email) to work it out between you.
Reminders
You'll get a reminder email the day before any confirmed session — it's also a second chance to cancel in good time if something's come up, rather than just not showing. Coaches get the same reminder, so it goes both ways.
If a coach cancels on you
You'll get an email as soon as they do, with the reason if they've given one. The slot is freed up immediately so you can rebook — with them for a different time, or with someone else.
Payment
Find a Coach doesn't take payment on a coach's behalf during this pilot — however you and the coach have arranged to handle payment is between the two of you, outside this site.